FAQ
General Questions
Q: What types of candles do you offer?
A: We offer a variety of candles, including classic soy, marble, drink-inspired, limited edition, and dessert-inspired designs. Each candle is thoughtfully crafted with unique fragrances to suit different moods and occasions.
Q: Are your candles vegan and cruelty-free?
A: Yes! All of our candles are 100% vegan, cruelty-free, and made with sustainably sourced materials.
Q: How long do your candles burn?
A: Burn times vary based on the candle size, but our candles typically last between 25 and 60 hours
Candle Care
Q: How do I care for my candle to make it last longer?
A: To extend the life of your candle:
- Always trim the wick to 1/4 inch before lighting.
- Burn your candle until the entire surface melts to prevent tunneling.
- Avoid burning for more than 4 hours at a time.
- Keep the candle away from drafts, fans, and open windows.
Q: Can I reuse the candle jar?
A: Absolutely! Once your candle has burned out, clean the jar with warm soapy water, and you can use it as a storage container, planter, or decor piece.
Shipping & Returns
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes 3-7 business days. Expedited shipping options are also available at checkout.
Q: Do you offer international shipping?
A: Yes, we ship internationally! Shipping times and rates vary depending on your location.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused and undamaged items. If your item arrives damaged, please contact us within 7 days with a photo of the issue, and we’ll resolve it promptly.
Sustainability
Q: Are your products environmentally friendly?
A: Yes, we prioritize sustainability! Our candles are made from 100% Natural soy wax, which is biodegradable and renewable. We also use recyclable packaging and avoid plastic whenever possible.
Q: What are the wicks made from?
A: Our wicks are made from 100% cotton or wood, ensuring a clean and eco-friendly burn.
Custom Orders & Gifting
Q: Do you offer custom candles?
A: Yes, we can create custom candles for weddings, baby showers, corporate events, and more. Contact us to discuss your needs.
Q: Can I send a candle as a gift?
A: Absolutely! We offer gift-wrapping services and can include a personalized message with your order. Simply select the "gift" option at checkout
Troubleshooting
Q: Why is my candle tunneling?
A: Tunneling occurs when a candle burns down the center instead of across the surface. To avoid this, let your candle burn long enough to melt the entire top layer (usually 2-4 hours) on its first burn.
Q: My candle isn’t staying lit. What should I do?
A: If your candle won’t stay lit, the wick might be too long. Trim it to 1/4 inch, remove any debris, and try again.
Contact Us
Q: How can I contact you with additional questions?
A: You can reach us via email at asontemoniquecandleco@gmail.com or through the contact form on our website. We’re happy to help!